Name: Capsule
Brand: NitDit
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Capsule Review (2025): Pricing, Pros & Cons

Customizable CRM for small businesses with seamless integrations and intuitive sales pipelines.

Capsule

What is Capsule?

CapsuleCRM.com is a cloud-based customer relationship management (CRM) software designed for small and medium-sized businesses to manage contacts, sales pipelines, organize customer interactions, and improve customer relationships efficiently.

Capsule Company Details

Capsule CRM, the company behind CapsuleCRM.com, is a UK-based startup founded in 2008 by Duncan Stockdill and Andy Cockburn. With a mission to provide an easy-to-use CRM system that enables businesses of all sizes to improve customer interactions, Capsule has experienced significant growth. The company serves over 10,000 companies worldwide, a testament to its successful approach to delivering a simple, cost-effective and efficient CRM solution. Capsule offers three pricing tiers to meet different business needs, ranging from a free “Starter” plan to a more advanced “Teams” plan priced at $36 per user per month.

Company Name: Capsule CRM

CEO Name: Steven Ledgerwood

Est Year: 2009

Employees: 11-50

HQ Location: Greater Manchester, GB

Steven Ledgerwood

CEO

Capsule Demo & Media

Top Features of Capsule

Tailor sales stages to your workflow.

Centralize customer data and interactions.

Sync tasks with calendar applications.

Integrate with Mailchimp for campaigns.

Automate repetitive tasks and processes.

Adapt CRM to specific business needs.

Generate insights on sales performance.

Manage CRM on-the-go with mobile app.

Connect with tools like Xero, Google Workspace.

Create personalized emails using AI.

Pros of Capsule

User-friendly interface for easy navigation

Highly customizable to fit business needs

Seamless integration with popular tools

Efficient contact and task management

Affordable pricing for small businesses

Mobile apps for on-the-go access

Strong customer support and resources

AI-powered email content assistant

Robust sales pipeline tracking features

Flexible storage options across plans

Cons of Capsule

Limited advanced reporting capabilities

No native email marketing features

Basic task automation system

Scalability concerns for larger teams

Learning curve for new users

Basic free plan with storage limits

Limited customization in the free plan

No live chat support available

Capsule Pricing

Three price tiers are available from Capsule: “Starter,” “Professional,” and “Teams.” Basic functions like task tracking and contact management are included in the “Starter” plan, which is free for up to two users. The “Professional” plan adds capabilities like email integration and sales pipeline management for $18 per user each month. Custom fields and lead scoring are among the advanced capabilities included in the $36 per user per month “Teams” plan.

Capsule Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category.

Product Name

Logo

Free Plan

Min Price

Max Price

Score

SumUp

Yes

Custom

95%

ManageEngine

Yes

$0.00

Custom

93.5%

Tidio

Yes

$ 49.17 /month

$ 2999 /month

95%

Bigin by Zoho CRM

Yes

$15

96.5%

Freshworks CS Suite

Yes

Custom

93.25%

Pipedrive

$9.90

$59.90

93%

Zendesk

$25 per agent/month billed monthly

Custom

96.75%

Eargo

$799

$2,699

96.25%

Thryv

Yes

$20

$499

93.25%

HiBob

Custom

93.75%

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What Kind of Support Capsule Offers?

Email Support

Tutorial Videos & Documentation

Phone

Social Media

Capsule FAQs

Q1. Is CapsuleCRM legitimate?

CapsuleCRM is a legitimate CRM system founded in the UK in 2008 by Duncan Stockdill and Andy Cockburn. It has grown to serve over 10,000 companies worldwide, providing a robust platform designed to improve customer interactions and business operations.

Q2. Is CapsuleCRM worth paying for?

Yes, CapsuleCRM is worth paying for, especially for companies looking to improve their customer relationship management. With three price tiers to suit different business needs – from the free Starter plan for up to two users to the more comprehensive Professional and Teams plan – CapsuleCRM offers valuable features such as task tracking, contact management, email integration, and sales pipeline management.

Q3. What integrations with other software does CapsuleCRM provide?

CapsuleCRM offers integrations with a wide range of other software to enhance its functionality and usefulness for businesses. These integrations include email marketing platforms, document management systems, accounting software, and more, allowing for seamless data synchronization and workflow optimization across multiple business operations.

Platforms Supported

Review Method

At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation.